Privacy policy

MYSYMPATHY is owned and operated by Wishful Media and will be referred to as “we” “our” “us” and the “Website” in this Privacy Policy. This site is operated in compliance with the Government of South Australia's Information Privacy Principles (IPPs), a copy of which can be obtained at:

This Privacy Policy sets out our policies relating to the collection, use, disclosure and handling of personal information. It applies to your conduct on the Website and is in addition to, and should be read in conjunction with, MYSYMPATHY’s Terms of use.

We respect the privacy of our users and we recognise that you may have rights in relation to your personal information. The following sections describe how we will generally handle personal information and safeguard your privacy.

If you have any questions or comments about this Privacy Policy, please contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it. or here.

User Consent

By using or accessing MYSYMPATHY, you agree to the terms of this Privacy Policy and expressly consent to the collection, processing, use and disclosure of your personal information in accordance with this Privacy Policy.


Like most websites, MYSYMPATHY collects non-personally identifiable information (information that cannot be used to uniquely identify, contact, or locate a single person) of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visit. MYSYMPATHY’s purpose in collecting non-personally identifying information is to better understand how the visitors use the Website and to improve the Website accordingly.

We also collect potentially personally identifiable information like Internet Protocol (IP) addresses from logged in users and from users adding condolences. MYSYMPATHY only discloses IP addresses from its users under the same circumstances that it uses and discloses personally identifiable information as described below.

Gathering of Personally Identifiable Information

Certain visitors to MYSYMPATHY choose to interact with us in ways that require us to gather personally identifiable information. The amount and type of information that the Website gathers depends on the nature of the interaction. In each case, MYSYMPATHY collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with the Website. We do not disclose personally identifiable information other than as described below. And visitors of MYSYMPATHY can always refuse to supply personally identifiable information, with the caveat that it may prevent them from engaging in certain website-related activities.

MYSYMPATHY collects information (which may or may not be personal information) about you in the following ways:

  1. When you register with MYSYMPATHY, we collect personal information such as your name, email address, and any other personal or preference information that you voluntarily provide to MYSYMPATHY.
  1. When you visit the Website, we collect your browser type and IP address. This information is gathered for all MYSYMPATHY’s visitors and is used to manage the Website, track usage and improve the Website and our services.
  1. In addition, The Website stores certain information from your browser using cookies.
    Cookies are pieces of data stored on your computer that are sent from the websites that you view. MYSYMPATHY uses session Cookies, which terminate once you close your web browser, and also persistent Cookies that store your login details to make it easier for you to login the next time you visit the Website. You can remove or disable Cookies using the settings on your web browser, however, if you choose to do this you may not be able to take full advantage of the functions of MYSYMPATHY.
  1. If you have not identified yourself on MYSYMPATHY, such as registering or logging in as a guardian, the information we collect about you remains anonymous.
  1. When you post User Content (as that term is defined in the Website’s Terms of use) on the Website, you do so at your own risk. While MYSYMPATHY provides security options that allow you to limit access to your profile pages, we cannot and do not guarantee that such User Content will not be viewed by unauthorised persons. MYSYMPATHY is also not responsible for the circumvention of any security setting or measures contained on the Website. You acknowledge and agree that copies of User Content may remain viewable in cached and archived webpages or if other users of MYSYMPATHY have copied or stored your User Content.

Use and Disclosure of Your Information

MYSYMPATHY holds, uses and may disclose personal information primarily for the purpose of providing the services on our Website to you. We will not disclose any information about you without your permission unless:

  • it is required or permitted by law;
  • we receive a bona fide request from an appropriate government or regulatory body or agency;
  • we believe it is necessary in order to offer you the services;
  • we suspect that your use of the Website or Services is in breach of the Terms of use;
  • it is to protect the rights or property of MYSYMPATHY or of any of the Website’s users;
  • it is otherwise permitted or contemplated under the Terms of Use;
  • it is to lessen a serious threat to a person's health or safety, or to prevent actual or suspected fraud or any other actual or suspected illegal activity perpetrated through or in connection with MYSYMPATHY.
We will not share your personal information with any non-affiliated third party or allow a non-affiliated third party to promote its products and services directly to you without your express consent.

Protection of Certain Personally Identifiable Information

MYSYMPATHY discloses potentially personally identifiable information and personally identifiable information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on MYSYMPATHY’s behalf or to provide services available at our Website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using MYSYMPATHY, you consent to the transfer of such information to them.

MYSYMPATHY will not rent or sell potentially personally identifiable information and personally identifiable information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, MYSYMPATHY discloses potentially personally identifiable and personally identifiable information only in response to a subpoena, court order or other governmental request, or when MYSYMPATHY believes in good faith that disclosure is reasonably necessary to protect the property or rights of the Website, third parties or the public at large.

If you are a registered user of our Website and have supplied your email address, MYSYMPATHY may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with MYSYMPATHY and our services. We expect to keep this type of email to a minimum.

MYSYMPATHY takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of personally identifiable information and personally identifiable information. However, you acknowledge and agree that MYSYMPATHY will not be responsible for any unauthorised access to your personal information.

In addition, your information and guardian details are protected by a password that has been selected by you. It is your responsibility to keep this password confidential and to immediately notify us if there is any unauthorised use of your account by any other person.

Business Transfers

If Wishful Media, or substantially all of its assets, were acquired, or in the unlikely event that Wishful Media goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Wishful Media may continue to use your personal information as set forth in this policy.

Access to Your Information

As a registered user on MYSYMPATHY, you may access, modify, delete and/or update your profile information at any time by logging into your account. MYSYMPATHY may retain backup copies of any information that you delete for a reasonable period of time, however, this information will not be generally available to other users of the Website.


MYSYMPATHY may contain links to other websites. You acknowledge and agree that those websites are not under the control of the Website and that we are not responsible for the privacy practices of websites linked to MYSYMPATHY. This Privacy Policy applies only to information collected on our Website.

Policy Toward Children

Our Website is not directed to persons younger than 13 years old. If you realise that your child has provided us with personal information without your consent, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. We do not knowingly collect personal information from children under 13. If we realise that a child under 13 has provided us with personal information, we take steps to remove such information and close the child's account.

Privacy Policy Changes

Your use of the Website and services , and any dispute arising from it, is subject to this Privacy Policy and our Terms of Use, including all dispute resolution, limitation of liability and governing law provisions.

Although most changes are likely to be minor, we may change its Privacy Policy from time to time, and in our sole discretion. We encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Date of last revision: 30-03-2016

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